Training Workshop

  • THEME: 1. WORK ATTITUDE AND VALUE ENHANCEMENT WORKSHOP
  • THEME: 2. WAREHOUSE MANAGEMENT TRAINING

THEME 1: RATIONALE
  • An organization success depends on the people (employees) who populate it. Especially, in the oil and gas service industry.
  • Individuals with diverse attitudes and values brought together to achieve the reorganization's mission
  • Individual development, empowerment and socialization are important attributes related to organizational behavior; and the degree at which the organization can use personnel for maximum effectiveness.
  • An organization code of conduct and ethics will influence employees work attitude. It will set out procedures applicable to specific ethical standards and situations to achieve organizational goal and objectives.
  • There comes a time when an organization conduct assessment of how far the organization have fared, especially the value additions, employees work attitude and value enhancement in conformity to the company vision, mission, core values and corporate strategy.
  • Work attitude and value enhancement (WAVE) workshop in a service industry like Nigeria Ports Authority (NPA), Oil & Gas Industries, Manufacturing, Sales and Marketing, Logistics & Transport, Educational Institutions, Government Ministries Departments & Agencies etc is designed to harmonize the diverse work behaviour of employees to complement and support each other and enhance value for the benefits of stakeholders.
  • This workshop will therefore equip participants with knowledge and skill to create, develop and apply a positive friendly work attitude that stimulate colleagues and spur clients to patronize organization capabilities and service deliveries

OBJECTIVES
  • At the end of WAVE workshop, participants will be able to;
  • To identify the characteristics of a service industry
  • To determine the staff and employees role in the overall transformation of the organization.
  • To imbibe the culture of interpersonal relationship and work ethics with colleagues and clients in order to enhance organization values and goals
  • The employees to rationalize and then make genuine commitment to modify their work attitude and behavior to be in alignment with both their personal goals and values and that of the organization.

CONTENT
DAY 1
SESSION 1: Time: 10. 30am - 12.30pm (AN OVERVIEW OF SERVICE INDUSTRY AND MANAGEMENT)

  • Rational for the workshop
  • Objective
  • Provision of quality
  • Characteristics of a service industry
  • Distinctive characteristics of a service product
  • Economic sensitivity
  • Internal organization Dynamics
  • Determinants of service quality
  • Conclusion


SESSION 2: TIME: 1.30PM - 4.00PM (ORGANIZATIONAL BEHAVIOUR AND CULTURE e.g. VALUES, ATTITUDES, AND THEIR EFFECTS IN THE WORK PLACE)
  • Objectives
  • What is organization behaviour?
  • The three levels of organization behaviour
  • Why it is important to study organization behaviour
  • Organization behaviour model
  • Definition of organization culture
  • Functions of organization culture
  • What roles does culture play in an organization?
  • Key characteristics of organizational culture
  • The elements of organizational culture
  • How organization culture are created
  • What is culture in the work place?
  • How does culture affect the work place?
  • Various types of culture
  • Organizational culture in China, USA, Australia, Nigeria
  • Attitude, Values and Ethics - Human Relations in Organization (VIDEO)


DAY 2
Session 2: Time: 10.30 - 12.30pm (Job Satisfaction / Essence of Training & Development)


CONTENT
  • Objectives
  • Definition of job satisfaction
  • The need for job satisfaction
  • Leadership role in job satisfaction
  • Hygiene factors and motivational factors
  • Supervisors and employees relations
  • The nine job facets
  • The enablers of job satisfaction
  • Characteristics of job satisfaction
  • Major determinants of job satisfaction
  • Factors that influence job satisfaction etc.
  • The importance of job satisfaction for employees
  • Fact sheet
  • Conclusion.


DAY 2: Time: 1.30pm - 4.00pm (Syndicate Groups, thereafter Presentation of Certificates, Closing).
Session 3
SYNDICATE GROUPS
PRESENTATION OF CERTIFICATES
CLOSING

THEME: WORK ATTITUDE AND VALUE ENHANCEMENT (WAVE) WORKSHOP
VENUE:
DELIVERY METHODOLOGY
The session will be delivered using lecture discussions, role-play. Audio visual aids will be used to reinforce learning.

TARGET AUDIENCE
Staff and employees across all organizations, including Non Governmental Organizations (NGOs), Senior Managers, Middle level management staff, Supervisors, Officers including persons under contract employment (e.g. Third Parties) if any, as well as some nominated staff working in collaboration with designated organizations.

NUMBER OF PARTICIPANTS AND COST PER PARTICIPANT
  • Minimum of 5 Personnel's as may be determined by the Organization; Cost is negotiable.

  • COURSE FEES: Per participant is N65,000, including writing materials, handouts, bags, photographs, Certificates.
  • However, cost per participants is open for discussion / negotiation in view of client need or requirement.


FOOD OR LIGHT REFRESHMENT (10.00AM - 10.30AM TEA BREAK & 12.30PM - 1.30PM LUNCH BREAK)
  • The responsibility of Client/management for onsite training service delivery.

DATE / DURATION
  • To be determined (TBA).

CERTIFICATE TO BE ISSUED
  • LEANGREEN CONSULT CERTIFICATES.

MODE OF ACCESSMENT FOR ISSUE OF CERTIFICATE
  • 95 Percent attendance /active participation.





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